AVOID WINTER DISCONNECT ~ KNOW YOUR RIGHTS

                                               

If you are unable to pay your electric bill this winter, you can avoid losing your service.    To do so: 

1. You must contact us.  You must let us know that you cannot pay your bill.  We cannot help you if you do not contact us.  Please call us at 985-3311.

 

2. To avoid disconnection, you must enter into a payment arrangement.  We will offer you several payment options to pay your winter electric bills in monthly payments that you can reasonably afford.  In most cases, you must pay all that you owe us by the following November 1st. 

 

3. You may be eligible to participate in the Low Income Assistance Program (LIAP).  This program provides financial assistance to eligible customers to help pay your electric bills.  To learn more about the Low Income Assistance Program, please visit https://klpd.org, or contact York County Community Action Corporation at 207-459-2950.  Additional information is also available at https://yccac.org/liheap-heating-assistance/.   If you receive SSI, or if you are eligible for LIHEAP, or if your income does not exceed 150% of the federal poverty guidelines, you should be eligible.  If you qualify for the LIHEAP program, you will automatically qualify for LIAP.   For the 2021/2022 winter period, 150% of the poverty guidelines are as follows:

 

Homeowners or Renters who are at or below these income guidelines may be eligible of LIHEAP assistance:

                 

4. You may be eligible to participate in our Oxygen Pump/Ventilator Assistance Program.  This program provides financial assistance to eligible customers who, for health-related reasons, must use an oxygen pump or ventilator at least eight hours each day.  To learn more about our Oxygen Pump/Ventilator Assistance Program, you can either contact us at 985-3311 or York County Community Action Corporation at 207-459-2950

 

5. You may be entitled to other financial assistance from State or local government agencies or other private sources to help you pay your utility bills.  To find out more about available financial assistance, we recommend that you call 211 or visit https://klpd.org for informational links to various entities that may be able to assist you.  While we cannot obtain assistance for you, we may be able to refer you to others who can help you apply.  In addition, we may be able to provide you with or refer you to others who can provide no-cost energy audits, weatherization or other measures to reduce high electricity usage and reduce your monthly bill.

 

6. Failure to contact us may result in disconnection of your service with the approval of the Consumer Assistance Division of the Maine Public Utilities Commission.

 

YOU MUST TAKE THE FIRST STEP.  DO NOT LET YOUR ELECTRIC BILL GET AHEAD OF YOU!!